At NeverQ] ("we", "our", or "us"), we are committed to protecting your privacy and ensuring a safe online experience for all our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make use of our food ordering services via our website, mobile apps, or other related platforms (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect may include:

a. Personal Information:

When you use our Services, we may collect personal details that you provide directly to us, including:

Contact Information: Name, email address, phone number, and delivery address.

Payment Information: Credit card details or other payment method information (note: we use secure third-party payment processors to handle your payment data).

Order Information: Details of the food items you order and order history.

Account Information: If you create an account, we may collect a username, password, and other account preferences.

b. Non-Personal Information:

We also collect non-personal information automatically as you interact with our Services, including:

Usage Data: Information about how you use our website, mobile app, or other platforms (e.g., IP address, device type, browser type, operating system, pages visited, time spent on the site, etc.).

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing: To process your orders, manage payment transactions, and deliver your food.

Customer Support: To respond to inquiries, resolve issues, and provide customer service.

Personalization: To offer personalized content, recommendations, and promotions based on your preferences and order history.

Account Management: To create and manage your account, and for authentication purposes.

Communication: To send order confirmations, updates, newsletters, promotional offers, and other communications related to our services.

Analytics: To analyze trends, track usage patterns, and improve the functionality and user experience of our website and apps.

3. Sharing Your Information

We do not sell, trade, or otherwise share your personal information with third parties except in the following circumstances:

Service Providers: We may share your information with third-party vendors who help us provide our services, such as payment processors and website hosting providers. These third parties are obligated to protect your information and may only use it for the purposes of providing services to us.

Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., a subpoena, court order, or government inquiry).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified if this happens.

4. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect it. However, no data transmission over the internet or storage system can be guaranteed 100% secure. While we strive to protect your information, we cannot ensure its absolute security.

5. Your Rights and Choices

You have the right to:

Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or notifications, you can unsubscribe by following the instructions provided in each message or by contacting us.

Delete Your Account: You may request to delete your account by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Neverno Allied Services Pvt.Ltd.
Email: info@neverq.in

By using our Services, you consent to the collection and use of your information as outlined in this Privacy Policy.